![]() ![]() ![]() Lyndsey, we are truly sorry to hear about the extremely disappointing experience you had with our services. All in all, I'll likely use them again, but instead of going with the recommended time allotment that I've given, I'll increase it by a couple of hours. Very unhappy about that, and I think it was only because they were trying to hurry. They left a fairly visible scratch in my hardwood floors that were just re-sanded and refinished. Moving my stuff into the new place I could tell they were in a hurry. It also left me with a TV that won't fit in my car that I've got to figure out how to move. This left me a little upset and disappointed because what I thought was going to be done in a day is taking longer than I expected. Then I was told that they wouldn't be able to get everything like I had expected because they had other commitments later in the day. Seemed to move a little slower than I expected and I wasn't surprised when they told me they would need additional time in order to complete my move. The "Meet the team" email I got showed a "recruit" who ended up not showing up, so I was expecting three people and only two arrived. Day of move the movers showed up early and got to work. Lots of emails and text messages letting me know the next step that needed to be completed. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Communication prior to moving was great. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They should not be allowed to conduct businessīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. What a joke, this will end up costing me much more having to scramble last minute so Im not in violation of my lease thats ending. By the way they have already charged me for a move that no one showed up for and the refund will take 5-7 days. I receive a call at 5:45 pm on my move day that they are cancelling the move for today and my only option is another move in 3 days.They didnt care that my lease was up, all items packed and offered no solution other then its not their problem. I call back, am routed around and am told someone from HQ will call me back. Im transferred to someone else who says they are still on their way, it will be another hour not to worry, they will 100% be there. I call back, now I cant reach the move coordinator. I agree to the third person, and two hours now pass. I receive a call from bellhops saying they are running an hour to an hour in a half late, the first move they had was big and could they add another mover to this move for extra money because there movers were already tired. I made an appointment for a move a week ago that was scheduled for today. ![]()
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